Shipping policy
Last Updated: August 29, 2026
At Nayaab Co., we believe that a great shopping experience doesn't end at checkout. We work to ensure your order is processed carefully and delivered to you as smoothly and efficiently as possible.
This Shipping Policy explains our shipping, delivery, processing, and order-handling procedures for customers across the United Arab Emirates (UAE).
1. UAE Shipping
We currently offer delivery across the United Arab Emirates, including major areas within:
- Dubai
- Abu Dhabi
- Al Ain
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
Delivery availability may vary depending on the product and delivery location.
2. Order Processing
Once your order is successfully placed, our team will begin processing it.
- Orders are generally processed within 1–3 business days.
- Orders placed during weekends, public holidays, major promotional campaigns, or periods of exceptionally high demand may require additional processing time.
- For certain orders, we may contact you by phone or email to confirm your delivery details.
- Orders are dispatched once processing and verification have been completed.
Please ensure that the contact information provided during checkout is accurate and reachable.
3. Delivery Times
After your order has been dispatched, delivery time may vary depending on your location, courier availability, and other operational factors.
Estimated delivery timeframe: 3–7 business days within the UAE.
Please note that delivery estimates are provided as a general guideline and are not guaranteed delivery dates.
Delivery may take longer during:
- Public holidays
- Major promotional campaigns
- High-demand periods
- Unexpected courier delays
- Severe weather conditions
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
We always aim to get your order to you as quickly as possible.
4. Free Shipping
Enjoy Free Shipping on Eligible Orders
From time to time, Nayaab Co. may offer free shipping promotions to make your shopping experience even better.
Free shipping may be available depending on:
- Promotional periods or special campaigns
- Minimum order value
- Discounted or sale items
- Specific products or collections
- Selected delivery locations
- Limited-time promotional offers
- Other terms specified at the time of the promotion
Unless explicitly stated otherwise, free shipping is not automatically applicable to every order.
The applicable shipping charge, if any, will be displayed during checkout before you complete your purchase.
Nayaab Co. reserves the right to introduce, modify, extend, or end free-shipping promotions at any time, subject to the applicable terms of the promotion.
5. Shipping Charges
Shipping charges may vary depending on your order and delivery location.
Where applicable, the shipping fee will be clearly displayed during checkout before payment is completed.
Shipping charges may depend on:
- Order value
- Product type
- Delivery location
- Promotional offers
- Shipping method
- Other applicable order conditions
If your order qualifies for a free-shipping promotion, the applicable shipping charge will be waived according to the terms of that promotion.
6. Cash on Delivery (COD)
Cash on Delivery is available all across the UAE, customers can pay for their order when it is delivered.
For COD orders:
- Please provide a valid active UAE phone number.
- Our team or delivery partner may contact you to confirm your order.
- Please ensure that someone is available to receive the order.
- Customers are expected to accept confirmed orders at the provided delivery address.
- Orders may be cancelled if the customer cannot be reached for confirmation.
COD availability may vary by product, location, or promotional campaign.
7. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information.
Please carefully check your:
- Full Name
- Active UAE Mobile Number
- Building/Villa Number
- Apartment/Office Number
- Street/Area
- Emirate
- Delivery instructions
Incorrect or incomplete information may result in delivery delays or failed delivery attempts.
If you notice an error in your delivery information, contact us as soon as possible at:
Email: support.nayaabco@gmail.com
Phone: +92 312 2108596
We will do our best to assist you before the order is dispatched. However, changes cannot be guaranteed once an order has been handed over to the courier.
8. Failed or Missed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, provides incorrect information, or otherwise cannot receive the order, the courier may attempt delivery again or return the order.
If an order is returned because of customer-related delivery issues, additional delivery charges may apply if the customer requests re-shipment.
Any applicable charges will be communicated before re-shipment.
9. Order Tracking
Where tracking is available, tracking information may be provided once your order has been dispatched.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier.
If you have any concerns regarding your shipment, please contact our support team with your order number.
10. Delayed Deliveries
While we aim to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances outside our control.
These may include:
- Courier operational issues
- Public holidays
- Severe weather
- High order volumes
- Incorrect customer information
- Address accessibility issues
- Unexpected logistical disruptions
If your order is significantly delayed, please contact our customer support team and we will assist you in checking its status.
11. Damaged Packages
We take great care when preparing your order.
If your package appears visibly damaged upon delivery, please:
- Take clear photos or videos of the package.
- Keep the original packaging.
- Take photos of the product and any visible damage.
- Contact us as soon as possible.
- Provide your order number and supporting photographs/videos.
We will review the situation and work with you to determine the appropriate resolution in accordance with our Return & Refund Policy.
12. Lost or Missing Orders
If your order has not arrived within the expected delivery timeframe or appears to be lost, please contact us.
We may coordinate with the relevant courier or delivery provider to investigate the shipment.
Please note that courier investigations may require additional time before a final resolution can be provided.
13. Multiple Products in One Order
Depending on product availability, warehouse location, or fulfillment requirements, items from the same order may occasionally be shipped separately.
If your order is dispatched in multiple shipments, you may receive separate tracking information where available.
You will not be charged additional shipping fees solely because your order is split into multiple shipments, unless otherwise stated at checkout or under a specific promotion.
14. Promotional & Discounted Orders
Special shipping conditions may apply during promotional campaigns, flash sales, clearance events, discount periods, or other special offers.
For example, a free-shipping offer may:
- Require a minimum order value.
- Apply only to selected products.
- Exclude discounted or clearance items.
- Be available for a limited period.
- Apply only to selected UAE locations.
The specific terms of each promotion will be communicated on the website, promotional material, or checkout page where applicable.
15. Changes to Shipping Policy
Nayaab Co. reserves the right to update or modify this Shipping Policy when necessary.
Any changes will be published on this page with an updated "Last Updated" date.
Any applicable consumer rights under UAE law remain unaffected by this policy.
16. Contact Us
Have a question about your order or delivery? Our support team is here to help.
Nayaab Co.
Phone: +92 312 2108596
Email: support.nayaabco@gmail.com
Website: www.nayaabco.store
Customer Support:
Please contact us with your order number whenever possible so that we can assist you more efficiently.
Important Note
This Shipping Policy should be read together with our Terms & Conditions, Return & Refund Policy, Privacy Policy, and other applicable store policies.
Nayaab Co. aims to provide clear and accurate information about products, pricing, shipping, payment, and applicable terms to help customers make informed purchasing decisions.